[Possibilities of doctor-patient communication - understanding patients' expectations].

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[Possibilities of doctor-patient communication - understanding patients' expectations].

Orv Hetil. 2018 Dec;159(50):2136-2143

Authors: Molnár R, Sági Z, Fejes Z, Törőcsik K, Köves B, Paulik E

Abstract
INTRODUCTION: Nowadays doctor-patient consultation is not limited to personal appointments, there are new technical possibilities to keep contact.
AIM: The aim of our study was to examine the way in which the doctor and patient interact with each other between two personal consultations and how the patients would like to reach their physicians when needed.
METHOD: Questionnaire survey was done among waiting patients in an outpatient clinic in Budapest. The questionnaire was based on the following groups of questions: habits of visiting a doctor, the methods of communication with a specialist, use of technical tools and socio-demographic data.
STATISTICAL ANALYSIS: Simple descriptive analysis, chi-square test and binary logistic regression were used.
RESULTS: The participants (260 persons) were in 36.2% male and in 63.8% female. One out of four patients did not contact the doctor between two personal consultations. The rest of the patients contacted the nurse by phone or their doctors on their mobile even as per different socio-demographic groups but without a significant difference in between those. Two thirds of the patients would like to have more face to face appointments with their doctor, half of them would like to keep contact by e-mail, and one out of three would call the doctor on mobile phone as far as possible. More men need personal consultations dominantly and in smaller proportion divorced, widowed and patients with vocational education. Half of the patients would like to e-mail their doctor, especially the younger and higher educated people.
CONCLUSION: Patients' consultation preferences differ by socio-demographic groups. Reestablishing conditions by taking all of our results into account, the efficiency of outpatient-clinics could be increased. Orv Hetil. 2018; 159(50): 2136-2143.

PMID: 30545260 [PubMed - in process]

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